The walmart on 220 in roanoke virginia violated the Americans With Disabilities Act as well as their customer service policies. The story is my wife bought a toy for my daughter which was broke.
She went to the customer service desk to take care of the situation. She had the receipt, which did have the UPC code on it. But she didnt have the packaging. My wife is disabled and cannot walk long distances.
The customer service lady advised her that she would "need to walk all the way across the store and get another package so she can scan the UPC code". When advised my wife could not do this due to her disability ( And the customer service associate was told this), the customer service associate replied " that is not our responsibility to go get it, you will go outside where the carts are and get a cart and go get it yourself". When we spoke to a CSM, we was advised that the employee would be disiplined accordingly. When we left the establishment, however, she gave me a smirk on her face like " im very proud of what i did".
What happened to the customer service at these stores? Walmart has a sign on their front doors that clearly states that any disabled customer who needs assistance will be cheerfully provided with that assistance. What is the world coming to? We will most definately not be shopping there anymore.
They are very lucky she is not filing a complaint with the local courts. *** THEM!!!!