Yesterday I returned a Walmart Maxx-35N to the Paris, TN Walmart that was defective after 50 months. I was told that the pro-rata credit would be $15.62.
However, if I wished to apply this credit toward the purchase of a new battery, the warranty on the new battery would expire in 10 months. After getting nowhere with two sales clerks, I requested to speak to the manager (Kala). In spite of my encouraging her to walk over to the battery rack and read the warranty policy printed in the book (see pic), she refused and told me that she didn't need to read the policy as she already knew what it was. The warranty policy is clear: "All replacement batteries sold during the Pro-Rata replacement period include the full warranty period from the purchase date of the discounted replacement battery." I went ahead and purchased a new battery at full price as I needed a new battery immediately and figure I can pursue resolution with corporate.
I wonder how many people have been cheated out of the pro-rata adjustment and just gone ahead and paid the full price to get a new warranty.
I plan to pursue this matter to higher ups in the company. Don't let them do this to you!
Product or Service Mentioned: Everstart Maxx-35N Car Battery.
Reason of review: Poor customer service.
Monetary Loss: $16.
Preferred solution: Let the company propose a solution.
I liked: That replacement product i needed was in stock.
I didn't like: Misinformed clerks and manager wouldnt read the posted policy.