Update by user Feb 28, 2016
It's now 0855 and they are finally starting to work on the car. The Service Writer that was supposed to come in was called in early because they still have not heard from the 7 o'clock person
Original review posted by user Feb 28, 2016
I arrived at the Brook Rd Walmart in Henrico, Va at 0730 to have 4 tires put on. I made arrangements the day before to have this done.
The service dept opened at 7 a.m. however the Service Writer was a no call no show.
Its 0815 right now and the Service Writer is still a no show and the line is growing. This is unacceptable and something has to be done so satisfy the customers and to reprimand the employee.
Reason of review: Poor customer service.