I tried to return a damaged DVD (original Christmas Carol movie) given as a gift to my husband. We found scratches on it when we opened it Christmas morning.
I lined up at customer service and was told I exchange only. I went to electronics dept to get another copy. I couldn't sift through the lower shelves of disorganized Christmas videos and asked for help (I have severe back issues). The lady did a cursory look and proclaimed there were no copies left.
I went back to Customer Service, lined up again. She said the Manager found there were 3 copies available in the inventory. I was told I had no recourse and was denied refund for a damaged product.I went back to the department and was told she couldn't find it and couldn't help me. Each time I was summarily dismissed.
Other stores refund damaged product, why not Walmart? In this case, there were copies available but I was denied one. A full refund is the only response for a product damaged in shipment if another copy can not be found.
I have worked retail and customer service in different capacities over many years.
Had I acted this way towards valued customers I would have been summarily dismissed.
Walmart policies and customer service are severely wanting and do nothing to promote customer loyalty. I will no longer set foot in a Walmart and will encourage others to do the same.
Product or Service Mentioned: Walmart Manager.