I placed an order online on Black Friday and the online system showed the item in-stock and available also at all my local stores.Instead of having it shipped, I went ahead and chose my local store on Ben White Blvd in Austin, TX to pick up.
I had received a notification via email that the item is in-store as I had setup in-store notifications prior to this purchase. However, almost 24 hours after placing my order, the order was cancelled. Now I cannot get the same item for the same price. When I called customer support, everyone was EXTREMELY unhelpful.
Why would the online store allow purchases of items if the availability changes after the order and the order cancels? At this pace and with these problems, the walmart online experience will NEVER catch up to Amazon's.
Both the in-store inventory system and the online availability system needs major revamping if walmart plans on ever gaining the customers that Amazon is driving away from their stores.Something like this is completely unacceptable with all other online retailers I have used.
More Review Details
What I liked
What I disliked
- Online shopping
- Online lies
- Online stock practices
- Horrible customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Fifa 16 Game
- Review category
- Auctions and Internet Stores
You May Also Like
- "While I was eating my product I noticed an altered taste after the first ***. I decided to check the expiration date and realize that it was expired for 3..."
- "2 of Walmart employees Tashaun and Rickey made unauthorized copy of Tahoe key. Later came to my home and stole my SUV taking my 28" rims. Walmart says it's not..."
- "Oil change at WAL-MART resulted in engine plug falling out September 30, 2011, locking up my engine. Towed to 2 shops that verified it was a WALMART problem. WALMART would..."
- "If you're looking for cute stuff at somewhat reasonable prices for your pre-teen, this is the place to order. If you want something for yourself, stay away. I ordered this..."
- "I received these, ordered pre-wired. The plugs came in wired backwards, was told in an email to just the force the plug in the other way. After reversing the..."
- "I bought a bottle of the HEB thick and chunky, hot salsa. When I was eating it a 3-4 mm piece stuck to the roof of my mouth, but..."
- "Yesterday, I dropped my mother at the DFW Airport to take a flight on Etihad. From what I see, I find Etihad to be the most deceitful airline company ever...."
- "we booked Bali -> Cebu via KL. 2 flights , one booking AA cancelled the early morning flight and out us on the next one. The only problem is this arrives..."
- "I bought a bag for my daughter to take for her Karate uniform. She used the bag a time and a half, as after 3 times zipping up the zipper,..."