Walmart brasil disrespect to consumer
Update by user Aug 23, 2013
August 23 2013
CNJP: 97.422.620/0018-07 Bompreco Bahia Supermercados LTDA
caixa 8 cashier: Joseivan
as has happened with him before Joseivan refuses to bad customers groceries
this as well as other location of bompreco/walmart Brazil do not hire/have grocery baggers (it is law in Brazil that supermarkets must have grocery baggers)
in absence of grocery baggers the cashier should do so
this employee as well as other cashiers do not do so
I called Marina the manager to come to the register. This time she was actually in the store. She didn't say much to the cashier and had a gocery bagger from another cashier come over to bag my groeceries
I told her that I had still not heard back from her to receive and apology from prejudice comments from cashier a few weeks back. the cashier was there today and I suggested we address the issue with her. Marina, manager said she would not address such issues with her employees in front of customers.
interesting management style --- bompreco/walmart rather be sued than address bad work ethics and disrespect to consumers with employees in front of coustomers!
20 days since my first post and walmart headquarters has not called or contacted me regarding ongoing issues!!!
Update by user Aug 03, 2013
today august 3 2013
of 15 possible chechout/ cashier
only 6 open at 4pm ish
on a Saturday at beginning of month!!!
where all are buying groceries
left my cell at home
so couldn't call manager of shop that is never there
again no bagger
and cashier won't do it
Deborah --- "not her job duty"/ responsibility
wonder where Marina "the manager" is
I think she is a ghost
no one ever sees her
she is never there
as is the case for managers/ supervisors (heehee --- this doesn't excite in walmart brasil) --- or cashiers for that matter
yet walmart brasil/ bompreco/ sam's club keeps hiking there prices
and 0 service!!!!
Original review posted by user Aug 02, 2013
Walmart has bought out most major supermarket chains in Brasil especially where I live in Salvador Bahia Brazil
walmart/bompreco (means good price --- but just the opposite --- jacked up prices!!!)
at 4:20pm long lines, many cashiers not working
first friday of month
folks just got paid so grocary shopping prime time!!!
I was in "fast" lane not all cashiers active 35 minute wait
get to checkout and once again --- no grocery bagger (i waited for cashier to bag my groceries --- she didn't) told her it was not my job to do so
she said she does not do this
called next customer
told Sidnei situation once again --- he said nothing to cashier
told him to have manager (Marina) call me as soon as she got back into office --- now 7 hours later no call s o apparently Marina clocks in
and goes who knows where
but does not manage store!!!!!!!!!!!!!!!
over the year this stress
loss of time
lack or respect
i would be granted in the millions by the courts!!!!!!!!!
i called bompreco Canela manager (store in Canela neighborhood, Salvador(city) bahia (state), Brazil (country)legal Brasil license CNPJ:97.422.620/0018-07
she did not answer
ongoing that manager is never present or at store
person that answered her cell phone came to meet me at check out his name is Sidnei
I already have encountered him
his is an area supervisor
he came 5 mins later with 2 grocery baggers (it is a law in Brazil for supermarkets to have baggers at each register) bompreco does not have them because they don't want to invest in hiring more people
so in Brazil walmart/bompreco is breaking the law
so the manager Marina was not in store at prime time 16:10-16:50 (time I was there) on a post pay day Friday
as usual lines backed up
many registers not open (bompreco strategy to save money on hiring workers)
so who is running the shop
registers still not trained
my next step
i film everything when i go into walmart brasil/ bompreco
you are breaking many laws
i hope walmart headquarters USA
decides to call me
(U.S. citizen that lives in Brazil and by chance is an Industrial/Orgainizational Psychologist that clearly sees that walmart brasil needs to train its employees at all levels
Review about: Walmart Cashier.