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Purchased a car battery in 05/13, which has a three year replacement warranty. I took it back to a Walmart store in Fremont,CA and they asked for a receipt.

I told them I don't have a receipt and it's been over 2 years. They told me "oh we have a new policy that was placed a month ago, you need to have a receipt, we can not do anything." What the *** was I to to know that you will have a new policy about reciept in two years. Then the assistant manager came and I was eventually told to call the manufacturer. When I called the manufacturer, they told me to go back to wall mart.

I called the wall mart customer service and they told me to go to the store where I originally purchased it.

Had no idea was mart would stoop this low. I guess along with "low prices" they should advertise "low customer service" as well.

Reason of review: Warranty issue.

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Anonymous
#980512

They should be able to tell from numbers on battery when it was purchased. Policy at the time of purchase applies, not some arbitrary "new policy".

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