Purchased a Black Friday Sale TV and the manager talked me into getting the Walmart Care Plan stating the purchase was over $150 and the plan would repair or replace the tv for 3yrs if anything happened to it.
Well that was December, In August the tv no longer turned on.
Grateful I bought the warranty plan, I contacted Asurion (Walmart's Care Plan Provider). They refused to repair or replace the tv, stating they could not offer a comparable tv for the purchased price. They said they would only provide a reimbursement. I can not purchase another 50" tv for the Black Friday $$!
I called the local Walmart who after 5 people said to bring it in and they would exchange it. Brought tv into store and found the exact tv on shelf - same upc. When got to customer service, manager stated he could not give it to me for the same price- I would have to pay an extra $200. What!
He said even though it is the same tv and same UPC, it is no longer on sale as it was on sale for Xmas only. Walmart and their Care Plan scammed me on this one.
Usually I have great service with Walmart, but this is a crock of BS. Never buy the Care Plan!
This reviewer shared experience about warranty issue and wants this business to "comparable 50" tv" as the author lost $500. The author is overall dissatisfied with Walmart. The most disappointing about walmart care plan from Walmart was warranty, care plan and customer service Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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