Not resolved
Customer service
Exchange, Refund and Cancellation Policy

I called Walmart Careplan on Dec 31, 2018 and was told I would receive a return shipping label in 24-72hrs via email for my Nintendo Switch I purchased with their 3yr Service plan. I waited a week, called back and astold they will request it again.

I waited another week and was told the same thing but they will escalate the request and at this point, I asked for them to physically mail it! I waited another week and was given a worthless tracking number for UPS and told I should call them for information because UPS was causing the delay! I called UPS and as told that no, THE SENDER, WALMART CAREPLAN is responsible for providing the shipping label and the tracking number is not sufficient to ship. I called Walmart back and was asked for an alternate email, which I gave and asked yet again to wIt 24-72hrs!

I called a 5th Tim and was told by Walmart customer service that he was conferencing UPS on with us but instead he blindly transferred me! I called today for the 6th or 7th time-I lost count! I was told against resubmitted and to wait. I requested a supervisor and she told me she would escalate it and TO WAIT even after I explained since dec 31st, I have been waiting!

I called right back for another supervisor who said it’s being physically mailed as of Jan 29th. I advised he, the previous supervisor mentioned no such thing! I requested she email it immediately so I could confirm receipt and Amanda stated that they have a department that handles that and I have to wait yet again!!!

I am so frustrated with the incompetence of this warranty process or lack of a process! I agree with so many other complaints that, WALMART CAREPLAN’s SOUL PURPOSE is to FRUSTRATE THE BUYER SO MUCH, THAT THE BUYER GIVES UP AND BUYS ANOTHER ONE!


Product or Service Mentioned: Nintendo Video Game Console.

Reason of review: Warranty issue.

Monetary Loss: $327.

Preferred solution: Let the company propose a solution.

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