San Antonio, Texas
Not resolved

I decided to stop

Be Walmart on the way home last night. It was about 10:00 pm so I figured it wouldn't be too crowded.

After choosing a few items, I noticed the line at the cashier. This Walmart only had one cashier working with at least 25 people waiting in line. There was a greeter at the door and two other ladies (40s-50s) standing around. Several customers were conversing with the two ladies concerning the lack of cashiers.

The only comment I heard was that they didn't have anyone else to work. I put my stuff back and left. Why only one cashier. Why couldn't one of the ladies monitor the self check

Out area ( these were all closed)?

Why couldn't one them open a register?

It's open 24-7. What's the problem here?

Product or Service Mentioned: Walmart Cashier.

Reason of review: Poor customer service.

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That's because certain people work in certain departments. Not everyone is trained as a cashier or for self check out.

Also, 10pm is when the evening workers are clocking out to go home and the overnight workers are clocking in for the overnight shift; which means that all the overnight managers and workers are trading keys, positions, having quick meetings for what department everyone is going to work at for that day/ etc and that takes time, because you have a bunch of customers asking for help and then you have the super rude costumers who want things RIGHT NOW! So that takes time.


10PM is change of shifts. The overnight crew takes over.

Overnight is not busy enough to warrant paying a lot of cashiers to work. When it is 10pm and there are 25 people, that 25 people will be gone in 10 minutes and it will be slow the rest of the night.