Product: Walmart Cell Phone Replacement Clear all filters (6 of 6 reviews match)
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cell phone broke have not had it 30 days purchased 2 year warrenty with phone. cannot return phone to walmart it is a walmart family mobile cell phone . called phone number on packaging 7/21/2019 gave information about the broken phone would like a refund of my money...
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2 comments
Anonymous
#1721000

What you would like and what you get may be 2 different things. Most often the warranties on phones will call for the repair or replacement of the phone, not a refund. Rather than being in such a rush, you need to go through the steps of the warranty or you may end up owning an extra phone you don't need.

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Review
#1597836 Review #1597836 is a subjective opinion of poster.
Service
Walmart Cell Phone Replacement
Pros
  • It has always been excellent except for today
Reason of review
Warranty issue
Loss
$27
Preferred solution
Full refund
You should make a way for your customer to take the broken phone into Walmart and leave with a comparable phone. So everyone is happy. And I am not happy right now, this is not right. Fix it please and please check on my phone. Service Request ID 1555687144 I am...
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Review
#1512178 Review #1512178 is a subjective opinion of poster.
Service
Walmart Cell Phone Replacement
Reason of review
Problem with delivery
3.5
Details

Update by user Oct 02, 2018

The replacement phone is still not as good as the original model. It is difficult to type on the smaller screen and will often drop a application before I am ready or send emails before they are finished.

Update by user Sep 02, 2018

I want to be contacted by email Mitteemo48@gmail.com rather than...

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Review
#1344699 Review #1344699 is a subjective opinion of poster.
Service
Walmart Cell Phone Replacement
Pros
  • General price of goods i purchased
  • Personel
  • Employees are extremely nice and helpful
Cons
  • Confusing replacement process
  • Did not get the replacement phone i expected
  • Cannot reach a human
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
3.0
Details
Bought a straight talk phone LG awesome! Had for 12 months and cracked screen. Called and phone was under extended warranty, OK! Told to print shipping label and a replacement phone of equal or greater would be sent. After 1 week to get there and 5 days to receive...
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2 comments
Anonymous
#1546812

Sirs: I purchased a Viseo T.V. December of 2016.

This T.V. has been a disaster, and I have called the Viseo TV. help dept. No help to get the tv.

working right. It's a shame that a $750 tv. doesn't stand up for more than two years.

I hope that someone will be willing to help instead of tiping a hat and saying, sorry, but your tv is out of warrentie. sp.

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Review
#1338146 Review #1338146 is a subjective opinion of poster.
Service
Walmart Cell Phone Replacement
Reason of review
Not as described/ advertised
1.0
Details
My phone cost me $100.00. They sent an email saying I would receive the same quality or better quality phone than the one I had. I had three choices: First a lg that cost $29.99, second phone cost $39.99 and the third was a $59.99 dollar phone. None of them had the...
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Review
#1288248 Review #1288248 is a subjective opinion of poster.
Service
Walmart Cell Phone Replacement
Pros
  • Attitude of cashier
Cons
  • Customer service or lack there of
Reason of review
All the above except two.
Loss
$40
Preferred solution
I would like my phone replacement when I was supposed to. I would like to have the new phone in the next couple days. They have had the old phone for about a week and my new one won't be shipped out any before Friday or next week.
Tags
  • Undelivered product
In short, we took the phone back to walmart to replace it and they said we cant help you, you need to call the number in the pamphlet. We call the number in the pamphlet and they dance around in circles trying to avoid giving us a replacement phone. They only wanted...
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2 comments
Anonymous
#1503850

Any time you purchase and extended service plan from any store take time to read the folder they give you. It clearly states what is covered and how to make a claim.

Most stores do not provide service or exchanges on electronics and that includes the basic manufacturers warranty period.

The problem is consumers that don't take time to understand what their warranties cover and how they work. Good luck finding another store that will be any different than your experience at Walmart.

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Review
#1282511 Review #1282511 is a subjective opinion of poster.
Service
Walmart Cell Phone Replacement
Reason of review
Poor customer service

Contact Walmart Customer Service

Mailing Address:
Walmart
702 SW 8th Street
Bentonville, Arkansas 72716-8611
United States
Phone:
(800) 925-6278
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