I shopped today at the Walmart on Bush River Road, Columbia SC. Waited in a checkout line for 10 mins that never moved.
Decided to go to the express checkout area. Waited for a few minutes for one of those to become available. When it did and I started toward the checkout a female employee, a manager of some sort I suppose, approached me and told me I could not Check out there because I had too much stuff in my buggy. She said the express lanes were for 20 items or less.
I have about that many items in my buggy, but also had two outdoor chairs in bags which were bulky. She told me I could not check out there because those chairs would "jam the line." I told her I had waited in line for 10 minutes. She responded, "there are other registers open. They just don't have their light on!" I went to another line and checked out.
She acted agitated that I tried to use an express checkout even though there were people in that area with considerably more stuff in there buggy than I had. After leaving I called to speak with a store manager to register a complaint.
Was on hold for 15 minutes, no one ever came on the line after I told him the reason for the call. This is why Walmart is one of the most hated stores in our country
Reason of review: Poor customer service.