Not resolved
1 comment

This is the second problem I've had ordering something from the first time was about 3 years ago I ordered a table and chairs that I saw in the store but they had none in stock so I ordered the SET online the description read 5 piece table AND chairs they sent me the table no chairs and I was charged for the set. When I called she was rude and said that what I got is what I ordered and they had no hold on chairs.

She said how do we know you did not already get the chairs. I said I'll take a picture of the table with us sitting on the floor around it " GREAT CUSTOMER SERVICE".. this was never resolved. This time I had found a carseat at that my husband and I really loved but they were out of stock so I checked walmart sight taking a chance figuring ok this is only one item it's going to come in one box they can't mess this up...

I was charged my account 3 times for one order..ok so i called them and told them they had to fax a form over to my bank releasing 2 of the pending charges she knew exactly what I meant so this must happen often. She says ok i verified that this would be done today she assured me yes it would be ......5 days later still my bank has not received fax i call back ask to speak to a supervisor on hold for 45 minutes than supervisor tells me 5- 7 business days. i tell her it's already been 5 she was very rude told me to call back in 3 business days they have no way of getting a hold of the billing office..well I though that is who I was talking to.

I call back in 3 still no form faxed or received rep put me on hold 20 minutes. (Does Walmart not realize this ais a form of theft of funds because only 1 of the 3 charges were authorized and they are not complying to release funds thats classified as theft...) so how much am I going to get back for my time............

Product or Service Mentioned: Walmart Account.

Monetary Loss: $196.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Have you tried 1800 Walmart? They would be the people to talk to since the actual store can't really do anything that I know of, Hope this helps and gets it resolved quickly.

You May Also Like