Update by user Oct 06, 2015
Walmart contacted me within 24 hours of filing a complaint with the BBB I'm happy to say fraudulent charges were reversed upon submitting affadavit of identity theft and the copy police report I filed on day I became aware of fraudulent charges.
Original review posted by user Sep 29, 2015
My account was hacked on 6/21/2015 and 2 straight talk phone plans purchase for total of $385. I immediately tried to cancel upon seeing charges on on bank account.
Unable to process the cancellation I contacted walmart.com customer care to inform them of fraudulent charges. They said they could not reverse charges and instructed me to contact my financial institution. Ive contacted customer care to file complaint and still will not reverse charges. 3 months later Walmart denied the fraudulent charges because they have my name and address.
Of course they have my information I am a past customer. I have proof 1 plan was cancelled and Walmart still refuses to refund me the charges.
I am now out of $385 and my bank Union Bank said they cant do anything.
Product or Service Mentioned: Walmart Account.
Reason of review: FRAUDULENT CHARGES.
Monetary Loss: $385.
Preferred solution: Full refund.
I didn't like: Bad customer service.