Walmart.com cancels order but not the billing, charges anyway
Walmart.com sent me a cancellation notice claiming they couldn't verify billing info, but it sure looks like they did fine because the charge remains on my check card despite them canceling the order I wanted.
Of course, the computer is now out of stock and Walmart has several hundred dollars of my money. Merry Christmas.
Trying to call the corporate number is a nightmare, an endless menu and then the system hangs up on you after you wait 30 minutes.
On a third attempt, I had some woman named Cy or something, intentionally hang up on me before I could give my name, saying "bad connection, call back." Unbelievable.
Sorry Walmart, in 2014 you need to have some form of customer service and shouldn't commit billing fraud. There are just too many better choices out there than help you line the pockets of communist China.
For customers with similar problems, I recommend just disputing the charge with the bank. Banks are the only people these companies respond to and work for.
Reason of review: Poor customer service.
Monetary Loss: $311.
I liked: Prices.
I didn't like: Customer service, Long waits.