I purchased a television stand from Walmart.com three and a half weeks ago. I was told it would arrive no later than the 13th of April, and on the online tracking it said it would arrive at the store for pickup by the 5th of April.
We were emailed today saying we were credited for the amount we spent, figuring since it was late they were trying to make up for their mistake. We emailed them back asking what the situation was with the order and found out it was "lost is transit" and we would have to reorder, but they would give us free shipping to our home. I called to complain that no one ever updated us until now, and it was after we contacted them. I was then told everything I already knew concerning the status of the order and in addition to that, that the item was currently out of stock and I could order something else and they'd still give us free shipping.
Walmart is not interested in keeping people's business, they are only worried about saving money.
Their automated telephone answer talks about personal relationships with the customer and they value every customer. They did not keep track of my order throughout the process until it was too late and there lack of support or willingness to help has caused them to lose my business.
Product or Service Mentioned: Walmart Shipping Service.