Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

i am so pissed at i spent $607 for a portable air conditioner with heat so my bedbound husband would have heat in the winter.

they used a third party dealer to fulfill the order. i have been dealing with them for about a month because when i ran the heat, it flooded the kitchen floor. i have indoor/outdoor carpet in the kitchen over the tile. i had to pull the carpet up because of the mildew.

it even got the kitchen cabinets wet. everytime they say they are sending this to be expedited services, i never hear anything. tonight was call #5. i was told today that since the order was fulfilled by a 3rd party seller, they arent responsible.

WAIT A MINUTE!!! i told them i bought it from them because of their return policy. i told them i coud care less who they bought it from, not my problem. they are responsible.

i finally got the number for the manufacturer.

they are going to service or replace. i told them i want a refund and Walmart should honor that.

Product or Service Mentioned: Walmart Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $607.

Preferred solution: Full refund.

I didn't like: That they wont take resposibility.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Walmart has refunded my credit card and is working with me to replace carpet and cabinets.



I found this information on their website regarding third party sellers.

It specifically states what the customer has to do.

to Anonymous #1396503

I ended up emailing corporate and they refunded my credit card. I am very happy now.

You May Also Like