Update by user Dec 12, 2016
Update by user Dec 12, 2016
I needed a matching coffee table to the one I already have, couldn't find it elsewhere, so I gave up and decided to try to order it from Walmart. This time I had a $25 gift card and for the balance I tried to use my bank debit card.
Guess what--cancelled again. I have no idea what they're doing at this point.
Guess I'll have to have mismatched coffee tables or buy two elsewhere--it might be worth it! But I really can't afford to waste my money.
Original review posted by user Dec 11, 2016
I have had problems ordering with my credit card at walmart.com for some reason for awhile, but I was able to make an order, a blanket and other items which was due to arrive 12/7, Friday. The other items arrived but the fleece blanket didn't.
I called walmart.com and the girl on the phone told me via the tracking order that the blanket hadn't moved and she'd cancel it and get me a replacement. I went to the site and the blanket new order was listed but it hadn't shipped. I got online via chat and asked for help. Andrew P tells me there were technical difficulties with my order, he'd have to cancel and I'd have to re-order.
I tell him I won't pay for it again, I never got the money back. He says he'll give me the money back plus shipping since my order will now incurr shipping fees, being it isn't over $50.00 for the blanket alone, plus 10% off for my troubles. All I have to do is reorder. I tell him the credit card won't work, and he says he's putting it in for review and guarantees in 30 minutes I can re-order and it will work.
I wait 45 min, put in the new order and walmart.com cancels it again immediately. I speak to someone else on chat, he says he'll have to connect me to a supervisor. I wait 10 min. for Whittley P.
I have never spoken to anyone more rude. She asked me to stop talking, then to put all my responses on one line. I tried to joke with her, but she's awful. Then she called me.
I was getting upset by that time because her attitude--I've spent all this time on the phone, on chats, and you have my money and no blanket, and SHE'S rude to ME. How awful. Well, I mentioned the "d**ned blanket" and she said she'll hang up if I curse again. I said okay I won't, I'm just upset, but that's she's being rude, and I'm the one being treated badly, and she hangs up on me.
And she did that knowing I didn't have a refund--I had to pay in store for the last order because of the credit card issues with my bank card, and there was no refund issued. So I still don't have the product, I've wasted hours by now and been treated in an awfully rude manner.
And also my credit card--I've used the same one since 2005, used it repeatedly at walmart.com, asked repeatedly for the issue to be looked into, I have excellent credit and lived in the same place for 20 years--I can't even begin to think what you think is wrong with it, particularly since I used it only yesterday in a physical Walmart store (and which Whittley so nastily told me, that has nothing to to do with the issue). The issue is I'm a good customer whose always paid my bills and they have my money while I have nothing to show for it but hours lost.
Product or Service Mentioned: Walmart Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $24.
Preferred solution: Deliver product or service ordered.
Walmart Cons: Wasted time and money, Customer service, Rudeness, Lack of accountability, Rude employee.