Update by user Apr 30, 2014
Everyone has been so quick to brand my daughter as a liar. If just one person has learned to question what work was actualy performed on their vehicle the next time they have it serviced, I will have achieved my goal!!
Update by user Apr 30, 2014
I ahve since talked to the manager at Walmart and he stated he would talk to the associate who dropped the ball and make sure that it does not happen again. The manager further stated that Walmart policy states that they do not check tires for cuts, bubbles, tread depth, or safety.
The only thing tbey do check for is air pressure and they are not equipped to do anything other than the basic mounting.
I guexs that means that they are not really a placd to get tires put on! Oh well, lesson learned!
Original review posted by user Apr 28, 2014
On Saturday, 4/26, my daughter took her minivan to our local Walmart #41318 in Knoxville, Tn as she noticed that her tire had a big bubble on it and the van was not driving like it should. She explained the problem to Tim who was behind the van and left it as they said they would call when it was done.
Approximately 3 hours later, she picked it up as they had called and said it was done. When she went to pay, Tim told her there was no charge as it was a defective tire. The tire looked all pretty and armoralled. He then handed her the receipt and she put it in her purse.
That night she drove to the store, went to church on Sunday, and transported some children from her church, Faith Promise. When she arrived at my house, I am her mother, the grandkids and other children wanted to have another egg hunt. As she was attempting to hid an egg under her van, she noticed a bigger bulge in the same tire! She came inside and called Walmart.
They said they had done no repairs as her lug nut was too tight and they could not loosen it! When she told me this I became livid as my family and grandkids had driven all over on that tire, not to mention other children from the church!! I immediately called Walmart and asked for the store manager. I talked to someone named Jackie who said she was sorry but there was nothing she could do.
I then talked to the supervisor over the auto dept. He told me that is was company policy they they could only use a certain amt of torque to loosen lugs. I told him that my husband had gotten it loose her at home with our air compressor!! He stated there was nothing they could do.
He further went on o state that they had never broken a lug changing a tire and therefore did not apply torque. A tire place that did not know how to fix lugs??? He also was very indifferent about no one telling her the tire was not repaired and was dangerous to drive on!! He also was not concerned with the apparent lack of concern from Tim not telling her it was not re[aired!!!!
I could not believe it!! Walmart just seems to have no concern for its customers ever since Sam Walton died!!!!!!!
Product or Service Mentioned: Walmart Manager.