I was checking my credit account with Walmart Credit and discovered an error. I sent them two payments of $225.00 to be applied to my account, one for my usual monthly payment and the other to be applied on the principal on the debt.
Both payments were initially credited to the account on September 1, 2017. However, their accounting office, for some unknown reason on September 7, transferred one of the $225.00 payments to someone in Alpharetta, Georgia. I called their offices about a month ago to make an inquiry on this transfer and was told it had been transferred “to my old Walmart account to cover an outstanding balance on it.” I informed the person I was speaking to that there could be no “outstanding balance” on that account, as the complete balance of it was transferred to the new card when it was issued. I was then told the money would be credited back to my account.
Since then, my normal monthly payment of $225.00 was received and credited on October 3, 2017, but the $225.00 that was transferred to Alpharetta, Georgia is still missing. Nobody at Walmart/Synchony seems to know exactly where my money went, but I want it refunded back into my account immediately and applied toward the principal on my debt balance.
I file a fraud complain and mailed it in, but the Walmart Credit site sys it may take up to two months to respond to the complaint. Meantime, I am paying additional interest to them because of this error.
Product or Service Mentioned: Walmart Credit Card.
Reason of review: Problems with payment.
Monetary Loss: $225.
Preferred solution: Full refund.
I didn't like: Your credit card policy.