Hello, On 3/5/16 at near 10 am, we come to local Big Rapids, Michigan Walmart on Perry Ave. Saturday mid morning.
To do our monthly groceries and other shopping. We went to the sporting goods department for ammunition. Since it is in a locked cabinet we looked for an associate, non to be found. So we called out very loudly for customer assistance in Sporting goods.
We waited 5 min, then since NOBODY come and was not in the adjacent Ilise I stood and waited the hubby looked around, we knew what we needed and that it was in the case, then he returned, and I went to Automotive as it is the adjacent department, finding 4 or 5 men laughing and talking, since my husband standing near the ammo case in Sporting goods could hear me very clearly from automotive where I was....these men heard him the first time when he called out, they said they would call for sporting goods to come and help us. We then waited another 3 to 4 min. for the over head page, dont' people at Walmart know how to over head page from a phone? The page went off, at which time we then set another timer, and waited 5 more min.
Note this is the better part of 15 min and NO HELP. AT which time, I told my husband this is enough, I am leaving and I am not buying my groceries or anything here in BIG RAPIDS Walmart. He yelled out one more time, but since I was leaving he had no recourse and as we left the department a agent come with the excuse he was way laid by another customer elsewhere in the store. Unacceptable answer, as then another shorter/ younger man showed up, Sorry, neither looked to have the keys to have waited on us in the first place, but sure did come fast once my husbands very ANGRY VOICE was hear by them.
We told them that after 15 min. of waiting for service we were not waiting and we would take our business elsewhere. WE were very vocal aobut this and immediately left the store, loudly on a Saturday morning, as the customer service once again, this is not the first time or the first department in that store that did not have adequate staffing to meet our customer needs, but it is the second time in the sporting goods department, as this happened a few week prior also. I did call the store assistant manager, who only knew part of the story, and we informed of the balance, but 'THE CUSTOMER IS ALWAYS RIGHT, that is a motto of retail, you are there to meet their needs.
So we took out business to Meijer just down the street and bought our ammo and groceries, to your loss of over 300$. Meijer manager ( next door) and associates loved to hear of our problems and were very quick and helpful with our purchases and needs.
We will no longer ever go to Walmart in Big Rapids. As we are capable of going to other chain stores for our needs.
Reason of review: Poor customer service.
Walmart Cons: Bad customer service.