Not resolved

My wife placed a calender order on When checking the order status on the status page it stated that the order would be ready the same day.

I was not. Waited till the next day. still stated it would be ready the day before. Called customer service.

Waited on hold for 17 min. Once I got a hold of a customer service representative I gave him my order #. He then placed me on hold and stated to me that I should have contacted Fuji to correct this problem. I asked him to warm transfer the call.

He didn't. He just transferred me. Talked to the man at Fuji who stated that that I should not be calling that this is a store use number only.

Cannot believe their customer service team does not have a plan to look into photo order problems.

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Long waits.

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