I brought a sewing machine on the evening of 11/22/16 out of the white plains store for $200. The following day I found out same exact machine was on sale at Joann fabric for $50 cheaper Black Friday.
So I Black Friday I bought the cheaper machine, yesterday I attending to return the original machine with receipt to Walmart white plains, they refused the return. The female at the counter opened the box with a scissor and said she could not take the item back because it was opening. I looked at her amazed she then told me the item number on the box didn't match the receipt. I requested a manager...
the first manager agree with the employee and refused the return. I asked for the store manager she then corrected the ladies and said the box was indeed the correct item but the machine still can't be taken back because it wasn't the right machine. I explained to him the box had never been open until his employee opened it today. She said she only opened it because the tape didn't look good.
I then explained that the night I came to purchase the machine there was 2 boxes on the shelf this one(in decent condition) and another one whose box was wrecked! I took this one and didn't check for the quality of the taping on the box. I was so confused!!! I waited at this customer service desk nearly and hour and they told me to come back to speak to the store manager!!
This is ridiculous!!! I have purchased SEVERAL things from Walmart including opening a $400+ layaway that evening AND purchasing $200+ worth of toys that could not go on the layaway because they weren't over $10.
I want my money back for this sewing machine!!! The associate then gave me the machine box TAPED CLOSED and told me no they couldn't give me my money back!!
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.