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Some time ago I bought a Popular Mechanics 1/2" ratchet from Walmart. The item was suppose to have a life time warrenty. Well it broke and I took it in for exchange. I found that they no longer carried the brand. They did have a very similar item from Stanley also with a lifetime warrenty. They would not do an exchange.

They also told me that they will only do an exchange or refund on ANYTHING within 90 days of the sale. Anything after that you have to deal directly with the manufacture.

Now I know one more reason to shop Meijer or better yet COSTCO.

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Anonymous
New York City, New York, United States #1346365

You do know that walmart only resells most items right? Their standard return policy is 90 days. Lifetime warranties are covered directly through manufactureres not retailers smh.

Anonymous
Hendersonville, North Carolina, United States #1005170

Nearly the exact same issue here...

Have a swivel ratchet (w/Lifetime Warranty) that "locks up" and wont ratchet at the most inconvenient times.

Took it back to Walmart for an exchange to find they don't even carry PM tools anymore. They refused to exchange or refund.

Anonymous
#713790

We just had the same problem, Wal Mart's warranty is no good.Popular Mechanics tools phone number is 1-800-245-7676.If you purchased these tools call and let them know.

LadyScot
Naples, Florida, United States #582562

Lifetime warranties are from the MANUFACTURER not the retailer. Contact PM for the exchange. NO STORE will do a lifetime exchange except in very few cases.

Anonymous
to LadyScot Hendersonville, North Carolina, United States #1005172

"FULL LIFETIME REPLACEMENT WARRANTY:

If this product is defective in material or workmanship,

WAL-MART will replace it free of charge, with same item or a like item of equal value."

LadyScot
to Horseman Naples, Florida, United States #1253785

If the item is defective. After 90 days, the warranty defers to the manufacturer's lifetime guarantee.

Just like everywhere else.

And you must have a receipt. Contact the manufacturer.

Anonymous
to LadyScot #1346242

Sear does

Anonymous
to LadyScot #1413780

Unless they have changed since Kmart bought Sears, you take a broken Craftsman tool into any Sears store, and walk out with a brand new replacement.

Anonymous
Doylestown, Pennsylvania, United States #582200

I have a PM Step Stool with Tool Tray. The label says life time warrenty just bring to any Walmart Service center for replacement.

After much conversation about 90 days and not stocking this item I kept pointing to the label and reading it to the assistant manager. She was very frustrated and I just kept pleasantly reading and pointing to the label. She said $20.00 was her limit and she offered me a $20.00 gift card which I took. Then she said you can throw it away we have no need for it.

I still have it with the label.

We are wondering what the next store will say. I had no recite or paper work but the label on the stool.

Anonymous
Kaplan, Louisiana, United States #561364

Here's to your common sense statement.

This is the paper work you receive when you purchase the PM tool set from Wal-Mart

"FULL LIFETIME REPLACEMENT WARRANTY:

If this product is defective in material or workmanship,

WAL-MART will replace it free of charge, with same item or a like item of equal value."

Here is why: As per paper work.

"Popular Mechanics is a trademark of the Hearst Corporation, Licensed and Marketed by Wal-Mart Stores, Inc."

Now the problem is that the Hearst Corp. and Wal-Mart are no longer in contract.

Goes to show that Common sense isn't as common.

Anonymous
#370260

well Sears used to honor craftsman brand, tools to exchange for another, you would think

uncle wally could and should. The truth is uncle Wally probably ran PM out of business, by low-balling them, and of course won,t honor the warranty that they forced them to offer

smedrik
#285634

It isn't wal-marts warranty, it is the manufacturer's warranty. You need to contact the manufacturer in order to obtain a replacement tool.

If that brand or manufacturer no longer exists, you are SOL.

Anonymous
#285577

Like the previous poster said, lifetime warranties are handled by the manufacturer. If you had actually read the warranty, you would have known that. How about using a little common sense?

Anonymous
#285511

just about any manufacturer with a lifetime warranty has to be taken up directly with the manufacturer...

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