Toys-R-Us had a great deal on Guitar Hero bundles for 14.99 (a manufacturer's coupon). Sadly, all of our stores were out so we wanted to hit up Walmart who has a price match guarantee in which you need no idea.
Mind you this deal IS in the Toys-R-Us print ad. When we got up to the cashier, the lady started doing the price match and then another associate came running up to say "We're not honoring that." She told me it was just a Toy-R-Us gimmick. Even when told that she is violating her own company policy, she just kept trying to humiliate me. My boyfriend went in to get it cleared up as he had done this deal earlier with no problem.
They made him wait 30 mins, refused to give him their names, and proceed to berate him by lying. "This coupon isn't from the manufacturer". It says MANFR on it. "It has no expiration date".
July 23rd. "We can't get our money back." Well that's not our problem, you have a price match guarantee. The only thing a manager (which none of these are) is allowed to decide is if it is their territory or not. We will be contacting the corporate office about this.
You DON'T humiliate your customers. I work in the customer service field and if I ever did that to a customer, I'd get canned.
Product or Service Mentioned: Walmart Cashier.