I was looking for a patio table and chairs. I had looked at several different stores and online.
I was not able to find the chairs and table that I liked. I had someone suggest to try Walmart online. There it was the table and chairs that I wanted. It was on their Site to Store web site.
The table was priced @ $568.00. In the ad it stated it was a 5 piece set which showed a picture of a table, 4 chairs, and an umbrella which made it a 6 piece set. On the same web page it showed the same table and 4 chairs for $89.30. I tried to order and was unable to process the order.
I went to 2 Walmart stores and they were also unsuccessful. I then tried their customer service which I showed the ad to them and they said I would have to talk to their supervisor. I was put on hold for about 15min. and when I tried to tell the supervisor about the add he was unable to bring it up, but I was unable to also bring it up.
The next day I was able to bring up the same ad again and printed a copy of the ad. I composed a letter to Walmart Corp. and included a copy of the ad with the 2 patio sets highlighted.
I sent this letter to them in July 2012 and as of October 2012 I have not heard from them. They say they will match a competitors ad, but they won't honor their own.