November 16, 2015
I live in Anchorage, Alaska. The winter temps here are no worse than Minneapolis.
I purchased a Walmart Everstart Maxx (5 year) 78N battery in February of 2014. Since it is now November 2015, I've had this battery for 1 year and 9 months. Yesterday morning, the battery failed. So I went to the Walmart on Debarr, here in Anchorage, to buy a new one. When I got home I pulled the old battery and put in the new one and my vehicle started up right away with no problem.
Printed on the side of the old battery in large print, it says “3 YEAR FREE REPLACEMENT PLUS 2 YEAR PRO RATA”. Seems pretty straight forward, right? Unfortunately, Walmart would not give me a refund on the old battery.
I would point out, that since I did not have my receipt for the old battery, the “Walmart customer service” did run the serial number of the old battery through either their website or that of the battery manufacturer. On the printout the Walmart employee gave me it states:
“Eligible for Exchange refund: No
Reason: Consumer return period has expired”
I was given no other explanation of what to do other than call the toll free number on the battery.
Furthermore, on the signage above the battery display at the Walmart, it reads the same language as is printed on the side of the battery, “3 YEAR FREE REPLACEMENT PLUS 2 YEAR PRO RATA”.
As well, on the receipt I was given for the new battery it states:
“AUTOMOTIVE BATTERY DATE VERIFICATION”
“AUTOMOTIVE BATTERY RETURN REQUIREMANTS”
“RECEIPT IS NECESSARY TO VALIDATE DATE
OF PURCHASE. FOR WARRANTY ADJUSTMENTS.
ADJUSTMENTS WITH OUT RECEIPT WILL BE
MADE USING THE MANUFACTURE DATE OF BATTERY”.
Since I didn't have the receipt for the old battery, it clearly states that one is not needed in order to have a “warranty adjustment”. So when I took the old battery back to the store, “Walmart customer service” ran the serial number through their database to verify the sold date of the old battery. After running the serial number through their database, they in fact did verify that the old battery was well within the “warranty adjustment” period for a “3 YEAR FREE REPLACEMENT” as stated above.
Product or Service Mentioned: Walmart Website.
Reason of review: Warranty issue.
Monetary Loss: $118.
Preferred solution: Full refund.
I didn't like: Customer service warranty.