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Warranty
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November 16, 2015

I live in Anchorage, Alaska. The winter temps here are no worse than Minneapolis.

I purchased a Walmart Everstart Maxx (5 year) 78N battery in February of 2014. Since it is now November 2015, I've had this battery for 1 year and 9 months. Yesterday morning, the battery failed. So I went to the Walmart on Debarr, here in Anchorage, to buy a new one. When I got home I pulled the old battery and put in the new one and my vehicle started up right away with no problem.

Printed on the side of the old battery in large print, it says “3 YEAR FREE REPLACEMENT PLUS 2 YEAR PRO RATA”. Seems pretty straight forward, right? Unfortunately, Walmart would not give me a refund on the old battery.

I would point out, that since I did not have my receipt for the old battery, the “Walmart customer service” did run the serial number of the old battery through either their website or that of the battery manufacturer. On the printout the Walmart employee gave me it states:

“Eligible for Exchange refund: No

Reason: Consumer return period has expired”

I was given no other explanation of what to do other than call the toll free number on the battery.

Furthermore, on the signage above the battery display at the Walmart, it reads the same language as is printed on the side of the battery, “3 YEAR FREE REPLACEMENT PLUS 2 YEAR PRO RATA”.

As well, on the receipt I was given for the new battery it states:

“AUTOMOTIVE BATTERY DATE VERIFICATION”

“AUTOMOTIVE BATTERY RETURN REQUIREMANTS”

“RECEIPT IS NECESSARY TO VALIDATE DATE

OF PURCHASE. FOR WARRANTY ADJUSTMENTS.

ADJUSTMENTS WITH OUT RECEIPT WILL BE

MADE USING THE MANUFACTURE DATE OF BATTERY”.

Since I didn't have the receipt for the old battery, it clearly states that one is not needed in order to have a “warranty adjustment”. So when I took the old battery back to the store, “Walmart customer service” ran the serial number through their database to verify the sold date of the old battery. After running the serial number through their database, they in fact did verify that the old battery was well within the “warranty adjustment” period for a “3 YEAR FREE REPLACEMENT” as stated above.

Product or Service Mentioned: Walmart Website.

Reason of review: Warranty issue.

Monetary Loss: $118.

Preferred solution: Full refund.

I didn't like: Customer service warranty.

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Anonymous
#1589990

I have 4 months on a WalMart Maxx 5 year battery. They say if I install it myself there is no warranty.

Complete BS. I won't buy another WM Battery.

Anonymous
#1576593

A few minutes ago. I was just about to go to Walmart to buy a battery (same as article).

but now it's making me think a lot about the warranty. Thank you very much

Anonymous
#1566484

I had the same experience with three stores. All of them said only 90 days!

for three years warranty, call the manufacturer!

I hate Walmart! liars.

Anonymous
#1562059

I’ve never had any issue with Walmart returns, apparently you go in with a bad attitude thinking they owe u something.

Anonymous
#1560808

The information states exchange, not a refund.

Anonymous
#1553924

Walmart sucks

Anonymous
#1537851

Or just goto TLE(Auto Department) and talk to the people who work with batteries and know what’s going on. The front customer service doesn’t know anything about Automotive.

You need the top sticker with the serial Number and the little colored circle date sticker. The serial number will give Date of Purchase.

And the register will pro rate or give the free exchange accordingly. Usually all that’s needed after that is a CSM to per override the free exchange and you’re done.

Anonymous
to Easy Fix #1537853

That’s all without a receipt mind you.

Anonymous
#1495428

THIS IS EXACTLY THE SAME EXPERIENCE I JUST HAD TODAY AT MY EAST WINDSOR CT 06016 STORE. WALMART COMPLETELY UNHELPFUL. WARRANTY IS A TOTAL FRAUD

Anonymous
#1397658

I was just at a Walmart in Coon Rapids Minnesota and they tried to pull the we don't exchange those in store anymore on me. If you go back to the battery rack there is a booklet that has all the warranty information that states you do not need a receipt for a replacement if it is in the 3-year warranty.

That would be if you haven't EverStart Maxx with the 3 year 2 year warranty. All you do is ask for the general manager showing the booklet and they have to exchange your battery as long as it is dead and will not hold a charge.

Anonymous
#1376848

I had the same experience in Springfield, TN WALMART. I bought a EVERSTART Maxx battery with a 3 year full replacement warraty and 2 year pro-rated.

Bought the battery 5/16/2017, went dead on me around 10/4/17. Went back to WALMART on 10/05/17, to return the bad battery (wouldn't hold a charge and dead) for a replacement and they said they couldn't do it, because it was after their 90 day period for to bring in defective or return policy. They even tested the battery and said it was bad.

They said I have to get hold of EVERSTART and deal with them on the warranty issue for my battery. So be careful on any product that has a warranty on them, WALMART wouldn't honor it, if brought in after 90 days.

Anonymous
#1257567

Exact same thing happened to me except it's for my truck which has two batteries, they looked it up and it said they were not eligible for refund. Said the only time they see this is when they have already been returned.

I did not return them I had interstate batteries which came with the truck, I took those back later for the core charge.

This was in Nov 2015 13 months ago. If that had been true what difference would it make anyway I have only had these two batteries for a year

Anonymous
#1239388

Best advice is to place a rubber mat under your battery. It will last for about 10 years +.

No hassle.

Walmart are crooks.

Anonymous
Lafayette, Louisiana, United States #1228080

I just had to replace a maxx at Walmart in Lafayette Louisiana. Bought it January 2015 +post was loose with a dead cell October 2016.

I got a FREE replacement BUT the warranty starts the day you buy the 1st battery. That made no sense to me but I did get a free replacement battery.

Sounds like Walmart has a regional replacement policy. Hmmmm

Anonymous
#1066575

once I *** a live chicken

Anonymous
to Anonymous #1433840

A live chicken huh? I'll bet you don't feel as good as a sheep does

Anonymous
#1066568

When you do not have a reciept, you only have three months. Even with a receipt it is free REPLACEMENT, not refund.

Keep your reciept. It is not that hard.

Anonymous
to Anonymous #1230952

Wrong not all batteries are 3 months but 3 month batteries are lawn and garden, and some Marine batteries. The other batteries have serial numbers to record tje daye of sale and warranty is based off that.

Anonymous
to Anonymous #1412989

Walmart is the worst supplier for automotive items, their warranties are false,

Had the same issue with battery warranty, will never buy auto equipment from them again!

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