Walmart :18551 N. 83rd Ave. Glendale, AZ 85308
Do they believe in customer service? Should we expect to be treated like criminals and without respect just because they have lower prices? Is this what we should expect all the time: *** customer service in return for lower prices?
African American, Assistant Manager named Shay doesn't believe in Customer Service and lacks people skills.
Here's what happened :
I was in the Fabric department. I had already waited 20 minutes for a sweet older lady to finish up the ONE and ONLY customer ahead of me. The customer had over 20 rolls of material that needed to be cut. I asked other employees if they could cut it for me. BUT, of course, no one could help...They all had excuses.
So, I asked to speak to a manager. That's when ASM Shay came up to me with major attitude. I told her the story and asked if the lady could cut my ONE cut, then carry on with the 10,000 cuts the other lady wanted.
SHAY:NO, that is the rule. She has to finish one customer before she goes to the next event if it takes ALL night.
ME: But I only need one cut.
SHAY: It doesn't matter, that's the rule. You're gonna have to wait.
ME: Can you cut me one yard, please?
SHAY: NO. You're gonna have to wait for her.
ME: Can one of the other employees cut it for me.
SHAY: NO. No one can do it. Only her. She's the ONLY one in that department.
Then I was in the middle of asking her why nobody could come to help her with so many employees in the store. BUT, She cut me off. We were both talking at the same time.
ME: Hold on, hold on, l am not done talking!
SHAY: GET OUT. Get out of my store. Leave right now. Get out of my store.
AND, she walked away. I was shocked!!! I would understand getting such treatment if I was yelling at her, speaking with curse words or being mean to her. BUT, I was being professional with her.
Another employee walked by while I was still waiting for the older lady. I asked him for Shay's name. She came back with an nasty attitude.
SHAY: My name is Shay. Our managers phone number is up in the front go get it if you want.
I wonder if this "*** you, Customer" attitude is coming from the top and rolling down to the employees who deal with the customers on a daily basis or is this just a personal issue with certain employees?