Update by user Dec 16, 2014
I spoke to an actual supervisor yesterday who was disgusted with the previous 2 employees behavior. He was extremely apologetic and reassured me that that is not how a Walmart employee should treat a customer.
Turns out Shaquice Johnson and Desiree Daniels don't actually work for walmart they work for a company contracted to help with the call volume for the holidays and they were not following proper procedure nor walmart customer service policies.
Luckily though Danny the real supervisor did make it right and reimbursed the difference of the items in store price verses online. Since because of the warehouse's screw up of sending me the wrong items they had to be returned and repurchased in store.
Original review posted by user Dec 14, 2014
Ordered from Walmart.com and they sent the wrong product. I called customer service and the "csr's Shaquice and Desiree Daniels" I spoke with were rude, unprofessional, and refused to help or transfer me to the tier 2 management team said Supervisors don't work on the weekend, and told me to go to Walmart.com and send the email and attach screenshots before they could resolve the issue with the wrong merchandise being shipped but when I go to their site there is no way to attach the photos.
I spent 1 hour 33 minutes and 18 seconds on the phone to get no resolution and to have Shaquice argue with me talk over me raise her voice and be down right nasty and rude and refused to transfer me to her Supervisor said they don't answer phone calls.
Desiree Daniels was rude, unprofessional and told me I wasn't going to get any resolution to my problem without sending a screenshot from the site just to get me off the phone and sending the screenshot isn't even a possibility. Overall this is the worst customer service experience I've ever had with any company I've ever dealt with.
Reason of review: Poor customer service.