We purchased an HP monitor in January, 2011. Yesterday the backlight started flickering and continues for about 30 minutes.
Called the 800 number for the extended warranty and was told that monitors over 20" (aren't most of them?!) don't get replaced, they have to be sent out for repair - a 3 week process!! I do not want to be without a computer for three weeks and shouldn't have to - this should be a simple swap-out!! At that point I got disgusted and hung up. At this point we're just going to buy a new one, but I can promise it WON'T be from walmart!!
This is NOT customer service, it's customer ripoff.
Monetary Loss: $275.