I bought a visa gift card at Walmart near my home. I was going to be laid up from surgery and I wanted to be able to do some online shopping.
Within the hour, someone 200 miles away, used the same gift card number at another Walmart. I called the "helpline" and was told they would send me a new card, gave me a case number and had me email my ID and a copy of the card. Fine, I wasn't feeling great, but it didn't kill me. I receive the new card, go to register it and find that it still has the fraud charge on it.
I have to wait 10 days, just to get an answer. I would think for fraud that is clearly internal, would be taken care of more quickly.
By the time I can use my care, if they decide, I hadn't used a transporter to go 4 hours away in an hour, to return my money, I will be up and around. Thanks for the headache Walmart.
Product or Service Mentioned: Walmart Gift Card.
Reason of review: Poor customer service.
Monetary Loss: $450.
Preferred solution: Deliver product or service ordered.
I liked: Walmart was ok prior to this, Target here i come.
I didn't like: Obvious fraud within the company, Not taking care of a customer issue in a timely manner, Obvious illegal activity within the store.