Your customer service department is a joke! I purchased a 50$ american express gift card to activate my phone because i HATE going to walmart.
After talking to 2 representatives, they just kept telling me my card was declined. I called the credit card company and learned that they HAD in fact charged me for the serivce and my phone was never activated. After being on hold forever, i finally talked to a guy in the refund department. He said that there was nothing he could do unless i had the fax # for american express.
Its not my job to provide information to this *** company. It would have taken 2 seconds to google it. But of course i couldnt because my phone isnt activated. Then he told me it would take 72 hrs for my card to be refunded.
What a *** joke.
And get some people who *** speak english working there! I cant understand what half tjose people are saying!!!!
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