On Jan 5th and 8pm I visited this store to pick up 20 dollars worth of food for my house hold. In a hurry, I used the self check out lane.
Ran my card and the computer froze on me! After half an hour of trying to explain(I had a atm print out of my before and after) that the money was taken out of my account I was literally told to leave or have the cops called on me! I left in tears without my food or money. The manager at the time smirked at me while he and his employees made comments like "can't fix ***/some people shouldn't be allowed in public/come on preacher...even Jesus was disgusted by liars and thieves".
This man sincerely seemed to enjoy threatening me. The next morning I got on the phone and my financial institution informed me that the money was not sent back to my account. So I spent 3 hours, half of which was on hold, with customer complaints trying to figure out where it had gone. Finally fed up I called the store directly, asked for the manager by name, spoke to him for 3 minutes before being put on hold for 26 mins.
At that point a csm got on the line and at first was not helpful at all until i told her the entire conversation, or lack of, was being recorded and I was going to turn it in. So I was informed to come get my groceries and a 20 dollar gift card for my troubles. I was able to return to the store that evening. Thinking this would be simple enough I went to the front desk and tada they had no idea what I was talking about.
It took half an hour of arguing (yes I argued this time) being told no one was there to issue a gift card to which I replied ok well that's fine I need my groceries though. "ma'am we can't allow you to just go grab what you want and leave".
Wal-Mart is a multi million perhaps even billion dollar company and these employees are treating me like trash over 16.99? Then think that a 20 dollar gift card makes it all better?!
Why not train your employees better and find management that doesn't smirk in the distraught face of a mother trying to feed her kids while allowing and taking part in bullying her. Why not purchase self check out software and hardware that actually works? I am still upset and angry about this situation. And to the head manager, Norman, putting an upset woman on hold does not make the problem go away.
I'm far from done with this site and it's employees. I will use every resource I can find to let them know treating customers with this level of disrespect is not just uncalled for but also disgusting.
Product or Service Mentioned: Walmart Gift Card.
Reason of review: Problems with payment.