I purchased 4 Goodyear Wrangler tires at the Conyers, GA Walmart a couple of years ago for my Toyota pickup. I have always been diligent to get them rotated and balanced every 2 oil changes (6000 miles).
I moved from Conyers and went to my local Walmart and the first 2 rotation/balance events went satisfactory. This past November it was time to have them done again. This time the tires on the drivers rear just would not balance, I took it back the next weekend because I do have a job to go to daily. Again, they balanced all 4 tires.
I asked the mechanic as he came into the waiting area how bad they were out of balance. He told me they were pretty bad but he got it straightened out. On the trip home they were actually worse. The next weekend again I go to Walmart, again the mechanic rebalanced the tires, again the mechanic said that they were out .
This went on 3 more times. I even took it to another Walmart. I talked with the auto center manager and she said she would have to go up the ladder for an answer. I talked with the senior store manager who talked to the service manager and they decided to rotate one tire 180 degrees on the wheel and rebalance.
It still did not fix the problem. Please keeps in mind that this was routine maintenance. The tires did not feel like they needed balancing. I was doing preventive maintenance.
The service manager called a Charles Gilcrease. He said that since the tires had more than one year, that there was nothing they could do. I am no where near the lifespan of the tread life. They took the DOT number and there was not a recall on the tire.
I did purchase the road hazard lifetime rotate and balance option when I bought the tires. I am not receiving "satisfaction guaranteed" service from Walmart.
I will not shop in their automotive area ever again. Does anyone have a suggestion?
Product or Service Mentioned: Walmart Tire Rotation.