Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Layout of Store

I went to walmart on Friday December 11, to pick up a site to store package worse experience in any store I've ever had.First off there was one person working the site to store pick up and the customer service desk.

There was one guy going from the front of the store to the back of the store to find pick ups. He literally would walk to the front of the store she would write an order number down he would take about 15 minutes to walk back there find it and come back and she would gand him another. When he was given my number after 20-25 min the one woman working left to find him because he gad not came back. A lady who had never worked customer service or site to store was put at the desk.

Eventually the guy came back without my package. Then another lady comes back to say "unfortunately we cant find your package can you come back tomorrow ". No no I can not why send me an email telling me my item is ready if you cant find it. At this time I had been attempting to pick up a pacjage for 1.5 hours.

They then tell me well it appears we have 34 of the items in store, let us grab one of those. 30 minutes later they say they cant find those 34. Now I've been attempting to pick this package up for 2 hours. Ive requested to speak to a manager a minimum of 4 times and I have yet to see one.

Finally one comes the support manager and completely ignores me and attemps to ou speak to the customer service associate. He's not authorized to refund me, so a second manager is called over, the co manager, he ignores not only me but only half listens to his employee because he marks the order as picked up. At this time the customer service associate just opens the drawer and refunds me. This was not her drawer so when the original lady cashed out that night her drawer had to be short and she didn't know why.

I received an email that this package I never picked up was picked up, i completely wasted 2 hours of time and the customer service was absolutely horrible. During my 2 hours standing at the desk heard at least 2 other customers say there orders were wrong and one other package was not found.

Totally unacceptable walmart.Ive worked in customer service for 16 years and as a large company you should know this is unacceptable.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of walmart grocery pickup. Walmart needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned walmart grocery pickup in their reviews. You may find this information helpful for further shopping at Walmart. You can also consider other company suggested by the author: Target.

Had an Experience with Walmart?

Write a review


Terms of Service
Post Comment

You May Also Like

Walmart - Mold in natural vanilla 1/2 gallon Walmart "we purchased two half gallon natural vanilla ice creams from Walmart on 7/21/17 and upon opening the one container we discovered there was mold on the container lid and in..." Read more Walmart - INTEX Four-Person Boat Set Walmart "I bought the boat set for around $37 with 25% discount on June 15, 2017. The store was closing so the sales were final as they said. So I didn't..." Read more WALMART CREDIT CARD BANK Walmart "This store along with several other stores or companies uses "Synchrony Bank" which is the new name for GE Money GE Capital Retail Money Bank GE Capital Retail Bank for..." Read more Walmart is a bunch of thieves!!!! Walmart "Walmart should be out of business as they could are less about customer service!!! Ordered tv 10times. Employees STOLE them from site to store pickup!!!! Promised to have my tvs..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals,, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Dhgate - Product with a serious manufacturing defect. Waiting for seller's answer about it. Dhgate "Good morning. I have had to open a dispute because the product has a serious manufacturing defect. The camera does not fit in the space that corresponds so cuz of..." Read more Clark County Courts - Rena Hughes Clark County Courts "This alcoholic should not be in charge of the future of our children! She is a bias and unfair Judge not looking at all the facts. Case in point I..." Read more Woofgang Bakery And Grooming Fleming Island - Poor Customer Service, Privacy Information Violation, Harrassment Woofgang Bakery And Grooming Fleming Island "I had purchased a harness from Woofgang Bakery on the 4th of September 2017 (few days prior to Hurricane Irma). My family and I were forced to evacuate Middleburg Florida..." Read more