On May 31, 2015, the showerhead in my main bathroom broke. The only place in town that sells these types of things after 5:00 pm is Walmart so my wife and I drove to Walmart to get a new one and we did some light grocery shopping while we were there. On the bottom shelf we found a showerhead combo that had a great price of $9.99 on the shelf sticker and there was another identical showerhead behind it so we figured it was a sale item or overstock that Walmart was trying to get rid of. When we finished our purchase at the register the total was $20.00 more than what I had calculated so I asked the cashier what the price of the showerhead was. She scanned it and it rang up at $29.99. I asked her to get a price check since the shelf tag displayed it as $9.99. A female manager came over and took the item and came back saying that an employee must have put them in that spot because they were "overstock". I asked her to honor the price on the shelf and she refused so I advised her I was going to file a complaint. She said "go ahead, Walmart isn't going to care". I asked her for her name and she moved behind the counter and said "I don’t have to give you my name". I looked around the counter and saw that her name was Denise. She said it won’t matter because there are alot of Denises at the store and Walmart won’t know which one is her, so I took my phone out and took her picture, which she then advised I couldn't do. I advised her again I was going to file a complaint and then I gathered my things and my wife and I left the store.
I want Walmart to honor the price displayed on the shelf and reimburse me for the difference that I paid. It is unreasonable that any customer should have to get down on their hands and knees and check those little tiny numbers on the tag against the product placed there. This has happened to me numerous times at this Walmart and i'm tired of being treated this way. I also want Walmart to write an apology for the way I was treated, and furthermore, why does Walmart have a policy of their employees not giving their name when a customer makes it clear they need it to file a valid complaint?
Product or Service Mentioned: Walmart Cashier.
Reason of review: pricing and customer service .
Monetary Loss: $20.
Preferred solution: i want refunded the difference between the advertised price and the purchased price and an apology letter from Walmat.
I didn't like: Staff.