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I went to my local walmart to pick up an online order and a 1 hour guarantee item which had to be ordered. The employees on hand couldnt locare the 1 hour item, but found the online order.

I waited 35 minutes to get only half of what I came for, and the group of customers waiting behind me was eight people long. The lack of managerial assistance was most troubling to me. Walmart management at store level PALES in comparison to the folks running the locally owned grocery and hardware stores in my hometown. These Walmarts are on cruise control.

I left as quick as I could, spent $95 on groceries in another store, Walmart would have gotten my grocery business tonight if they would have handled my online-1 hour pickup in a reasonable manner.

Reason of review: Poor customer service.

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