I purchased a subwoofer in wooden box package from Marysville, CA Walmart.I paid in the automotive department in the back of the store with cash then put my receipt and change away in my wallet.
It was fairlyv large requiring both hands to carry. It also weighed a good 30+ lbs. I proceeded to the front of the store and attempted to exit out the front exit door. The Walmart people greeter steps in front of me and blocks my attempt to leave the store.
He rudely says, uht uht, i need to see a receipt. I started to go around him stating that i had just purchased the speaker in the automotive department and that i had my hands full but my receipt was inside my wallet. I was in a hurry and didn't feel like wasting more time to prove i had paid for my item (which by the way was only available inside a locked display case for purchase), and if he wanted to be sure of my purchase he could check the cameras. He proceeded to try and grab the box out of my hands while pushing the box into me in an attempt to keep me inside the store.
He also radioed a store manager who was now showing up to his side immediately agreeing that i had to show them my receipt.(with a disgusted look on her face)
I said i was in a hurry and it was inconvenient for me to do so and that it was unacceptable for him to unlawfully detain me from leaving and i was not required to prove that i had paid for my speaker. They both continued to attend in my way and block my attempts to walk around them. Finally i said fine since you're obviously an improperly trained Manager and people greeter to avoid getting physical i sat the box down got in my wallet and showed them my receipt. They said see that wasn't so hard why wouldn't you just show it in the first place?
I explained to them i had no obligation to do so and they should learn how to do there jobs properly and learn the law. The manager looked at me like i didn't know what i was talking about, and the two of them kinda were laughing at what i was saying. They had illegally detained me for approx. 20 min.
And technically the people greeter kidnapped me by moving me more than three feet against my will. What should i have done?
What would you do?Pissed off in Cali, Dustin Hensley
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Walmart. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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