Oak Grove,Kentucky
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability

So I just moved to the Fort Campbell area and went to Walmart last night to look at things for my house. I found a rug that had a tear in it and was curious if I could buy it at a lower price.

I asked an associate who said she was going to get a manager. 20 minutes later I saw her again and asked her again, she said she had not found anyone yet. So I stood there another 20 minutes waiting. Eventually I saw a manager walking by and asked if she was coming to assist me and she said "No, whatcha need?" So I proceeded to show her the rug and asked her and she said she had to sell it for full price.

I then asked to speak to another manager and one came back and said "No, we have to send this to claims". I was, at this point, aggravated.

And I walked away to find my husband, and as I was walking I found the original associate at the cell phone counter with 5 other associates talking and standing around. What a lazy group of employees and a terrible representation of customer service.

Product or Service Mentioned: Walmart Manager.

Reason of review: Pricing issue.

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