I went to a store in Orlando, FL to get the items I ordered online. The CSR and the manager didn't want to accept my Puerto Rico government issued picture ID because according to them that is not a valid form of identification.
I told them it is considered a valid form of ID and accepted elas an ID in Puerto Rico and the manager again said, with a discriminatory tone, that in the United States tht is not a valid form of identification and that If I don't have a passport or a Florida issued driver's license I can't get my items (2 long sleeve shirts costing less than $10). I called corporate to know more about what they consider a balid form of id and the phone representative said my ID should be accepted. She even called the store and the management, again, said they can't accept my ID.
The representative apologized and said she doesn't understand the reason for not accepting it but that every store has their own policies, which I think understand but I don't think any store policies should be discriminatory at all. I think and feel this is totally discriminatory and want my voice to be heard.
Product or Service Mentioned: Walmart Manager.
Reason of review: Poor customer service.