I went to purchase a toy helicopter for my nephew today, and after waiting in lines and searching for this specific toy for an hour I was bluntly told by the cashier "I cant sell this to you" I asked why? She simply said the cash register says no.
Um...Ok, I said, you have a shelf full of them in the toy section and there is no sign up saying otherwise? I had to ask her to call a mgr. He was just as rude and uncaring. After saying he didnt know why several times, he said "oh yeah, I remember, there is a recall on this product" I asked why they had not put a sign up, or removed the toy from the shelve...he had no excuse.
I ended up leaving and going to target. I bought a toy I am not even sure my nephew will like (he was dyeing for this helicopter). So out of curiosity when I got home, I went to the walmart site..guess what?!? I am able to purchase it with no problem?
Guess what else? There is no recall on this product. Your mgr and cashier were rude, lied to us, and treated us poorly. I will no longer shop with you.
Because of you, my nephew will not recieve what he wanted for christmas, because I believed you about the recall, and purchases something else. And dont tell me to take it back and purchase the helicopter online.
Its 3 days until christmas. Shame on you walmart.
Reason of review: Poor customer service.
I didn't like: Customer service, Service, Long waits, Management.