I ordered 3 Archery sets for my grandchildren from Walmart.com, had them shipped to store for pick up for Christmas. I bought them based on price, time, and the DESCRIPTION of the contents.
Well to my surprise, the item was NOT as described. They do not include safety glasses for the youth learning bows. I told the customer service rep they were missing contents, she told me she could not do anything because I purchased from walmart.com and I asked for a manager. I explained the issue and she said the same thing and I have to call the 800#.
So I went home and called them at 7:35pm. After 10mins of hold time I finally got a rep on the line. I told her the issue. She said I had to deal with it at the store!
I told her they don't sell these in the store and that was my reason in buying online. She said since I had it delivered to the store they had to handle it. I told her to get me a supervisor. I was on the phone for over 31mins.
and then told by the rep that the supervisor will call me back. I told her this was not the first time recently that I had a problem with a shipment and the last issue was never taken care of, no call backs and no emails answered. She said I can assure you the supervisor will call you back. I asked for a name and what time.
She said well there's only one supervisor and and her shift ends at midnight and I will receive a call before then. Well I waited and was up till after 3am and NO CALL back and NO return emails! They falsified an advertisement and now I do not have the time or the money to order elsewhere for my grand-kids Christmas! The one thing they asked for, and now they will not receive it!
Can't explain to 6-7-and 8 yr olds that Santa (aka walmart purchase) failed!!
Thanks allot Walmart! I am no longer a customer!
Monetary Loss: $54.