I had direct deposit with Wal-Mart money Card. I lost my card so i called them to get a replacement.
i spoke with the automated system because they were closed. My address was never confirmed and even though i called repeatedly before to change my address, they never changed it and my card was sent to the wrong address. I called a week after thinking i was giving it time to get to me. I confirmed the address, had it changed again i then asked for a supervisor because the woman was so rude but she claimed they dont have supervisors and hung up on me.
I was upset because my rent was due and i was on the *** of eviction. I was charged for a second time for another card to get to me. I confirmed my address after calling for a 3rd time and the only thing i was told is im sorry. No one helped me, i asked them to expedite the card for free they told me no, i had to pay, there was nothing they could do, i finally got a superviz, said the same thing.
I advised at that time i would call back later to decide if i wanted to get it or not. I called the next day and had to explain the situation for the 4th time and that i wanted my card expressed. I told the customer service rep i would pay the express fee, he promised that the card was expressed but he lied and still sent it regular mail which resulted in me losing my car, my apartment and my job. i had to move back to my home state with a friend.
It was the worse experience i have ever had in my life. NEVER USE WAL-MART MONEY CARD SERVICES, YOU WILL LOSE MUCH MORE THAN JUST YOUR MONEY.
I even called the corporate office and filed a complaint and was promised a call back but i never received one. No one helped me.