Raleigh, North Carolina
Not resolved

I ordered a Christmas gift for my kids well before the shipping cutoff date. They said it would be here no later then the 23rd.

On the 18th, I got notification that a shipping label was created and that was the last step from Walmart. I called customer service the day after Christmas and they said it shipped the 24th and would be here on the 27th. Well its the 27th and still no package.

Called back into customer service and they said package was lost. Package wasn't lost, it just was never shipped.

They said they would refund my purchase and then I can order it again. Who wants to wait for your money to get put back on your card and then reorder. Well now the item is out of stock and cannot be ordered.

What a mess of a company. I will never order from Walmart again when I need something by a certain date.

Product or Service Mentioned: Walmart Shipping Service.

Reason of review: Order processing issue.

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Last minute order equals a sure way to be disappointed.


At any retail establishment