I want to go on record in stating that Walmart in Niagara Falls, New York has the worst customer service and poorest management team of any store I have ever frequented....I have complained directly to the store manager to no avail....to return an item takes at least half an hour. The store does not carry standard necessary items, and has non accessible support staff.
I get so frustrated that I have started going o their competition, or even to another Walmart in another town, farther away. However, this gives business to an organization which put many local retailers out of business and yet now fails to provide the product previously supplied by the local retailer.
Now you have to order online and pay shipping and usually pay return shipping when the product turns out to be ***. I don't want to contribute to the sales of an organization that has sold out my community, fails to respect my patronage, and generally assumes I will come back for more....no matter what they dish out.
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Poor customer service.
I didn't like: Return process - too lengthy, Poor management.