Not resolved
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Update by user Aug 06, 2015

To be clear, this is not a Walmart store

Original review posted by user Aug 06, 2015

I purchased a 3’x5’ Free Standing Pool Deck from and it was an absolute nightmare.The reason I am placing my review here is that Walmart would not post my review.

HERE IS THE REVIEW THAT WALMART WOULD NOT POST: "This was my first experience with Walmart and it will be my last. My purchase was a pool deck. SHIPPING PROBLEM: First delivery of 5 boxes was missing the box with the railings, instructions and hardware as it was damaged by Fedex. Walmart could not replace one missing box and re-sent the entire deck.

As it turned out, they had also sent the wrong ladder. The replacement shipment had no directions so we winged it. PRODUCT ASSEMBLY PROBLEMS: During assembly of the deck, the ladder called for 40 lbs of sand in the stair supports which actually only held 10lbs so ladder floated and fell apart while trying to get it into the water. All of the steps fell off.

My husband had to screw the entire ladder together including the steps. We have to buy sand bags to put over the steps to hold it down. The outside stair was missing the handles and we had to pay a machinist to create new aluminum handles. RETURN OF FIRST ORDER PROBLEM: Walmart arranged the labels to return the package and told me to put the same label on all of the boxes.

Fedex only picked up one box because I needed separate labels which delayed the return. It is now August 8th and I’m still waiting for Fedex to pick up the return. WALMART CUSTOMER SERVICE PROBLEM: I spoke to many, many CS Reps who were all very gracious, if not misinformed. However, on July 30th I spoke to a CS Rep via chat.

She offered a pittance as a credit and when I asked her to at least cover the cost of the machinist we had to hire to make the aluminum parts that were still missing or didn’t fit, she became nasty indicating in so many words that I had insulted her "high level" position in the company as a person who could offer a refund or credit. Evidently I had insulted her when I asked to speak to someone who might be able to arrange a better credit. REVIEWS: You cannot trust the reviews as they pick and choose the reviews they want. I believe that most of the positive reviews are probably made up.

Walmart would not post my review and the other negative reviews on their site are pretty basic without much detail. BOTTOM LINE: Walmart has failed in their efforts to compete with the online big boys like Amazon. Their products are inferior, shipping is inferior and Juliana L. should not be a customer service rep.

Most of the CS reps were very nice and tried to do the best they could within Walmart's restrictions. MY ADVISE is to stay away from, because they have no control and they are not prepared to compete on the level of Amazon. My husband took a week vacation so he could build the deck and enjoy a stay-cation, but instead the replacement shipment arrived after he went back to work. We missed the hottest days of the summer and had to cancel our annual family party.

I ordered the deck on July 4th and here it is August 6th and I still can’t get rid of this nightmare.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of nightmare and customer service solutions. Please immediately contact the author of this review to discuss "all of the above issues" of free-standing pool deck and associated monetary loss in the amount of $854. Walmart needs to "additional refund to my credit card" according to poster's claims.

Other people also mentioned free-standing pool deck in their reviews. You may find this information helpful for further shopping at Walmart. You can also consider other company suggested by the author: Target.

Had an Experience with Walmart?

Write a review


Terms of Service
Post Comment

You May Also Like

Walmart - Marketside Chicken Caesar Salad Review Walmart "I brought 3 chicken Caesar salad from Walmart. When I was mixing the salad dressing I found big stem pieces not just 1 or 2. 1 of my salads had..." Read more Walmart is a bunch of thieves!!!! Walmart "Walmart should be out of business as they could are less about customer service!!! Ordered tv 10times. Employees STOLE them from site to store pickup!!!! Promised to have my tvs..." Read more Walmart Savings Catcher Hacked Walmart "I have been entering my receipts from Walmart on Savings Catcher App, now the app has been hacked and some lowlife has redeemed all of the rewards dollars that I..." Read more WALMART CREDIT CARD BANK Walmart "This store along with several other stores or companies uses "Synchrony Bank" which is the new name for GE Money GE Capital Retail Money Bank GE Capital Retail Bank for..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals,, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Oceans6 - Racially harassed by this sleaze-bag you employ Oceans6 "Truck parked illegally at McDonalds so I tell the guy in the pics that the truck shouldn't be parked there. He started up by telling me to go back to..." Read more Similitudeinc Dot Com - BTC ADDER SOFTWARE THAT IS WORKING FOR ME IN 2017 Similitudeinc Dot Com "I want to share my experience with what is called money adder software. I earlier came across Paypal adder in 2013 and lost several thousands of dollars buying different ones..." Read more Dhgate - Product with a serious manufacturing defect. Waiting for seller's answer about it. Dhgate "Good morning. I have had to open a dispute because the product has a serious manufacturing defect. The camera does not fit in the space that corresponds so cuz of..." Read more