Las Vegas, Nevada

I stopped shopping at Walmart forever today. The stores (in Las Vegas, NV, anyway) are staffed by rude, careless employees who are "managed" by people who appear too incompetent to secure work elsewhere.

There was only ONE cashier on duty this morning (a Saturday).

I refused to wait 1/2 hour for the privilege of paying my hard-earned money to a company that obviously cares nothing for either its customers or its "associates." The stores operate on skeleton crews, presumably so the shareholders can make even more profits while treating customers like cattle and paying employees next to nothing (which, in fairness, is what many of these unskilled robots deserve). Wake up, Walmart; you are NOT too big to fail!

Product or Service Mentioned: Walmart Cashier.

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Customers Flee Wal-Mart Empty Shelves Bloomberg Report: By Renee Dudley | Bloomberg – 14 hours ago ----- ----- has long considered the local Wal-Mart Stores Inc. (WMT) superstore her one- stop shopping destination.

No longer. During recent visits, the retired accountant from Newark, Delaware, says she failed to find more than a dozen basic items, including certain types of face cream, cold medicine, bandages, mouthwash, hangers, lamps and fabrics. "If it's not on the shelf, I can't buy it," she said. "You hate to see a company self-destruct, but there are other places to go." It's not as though the merchandise isn't there.

It's piling up in aisles and in the back of stores because Wal-Mart doesn't have enough bodies to restock the shelves, according to interviews with store workers. In the past five years, the world's largest retailer added 455 U.S. Wal-Mart stores, a 13 percent increase, according to filings and the company's website. In the same period, its total U.S.

workforce, which includes Sam's Club employees, dropped by about 20,000, or 1.4 percent. Wal-Mart employs about 1.4 million U.S. workers. Disorganized Stores A thinly spread workforce has other consequences: Longer check-out lines, less help with electronics and jewelry and more disorganized stores, according to Hancock, other shoppers and store workers.

Last month, Wal-Mart placed last among department and discount stores in the American Customer Satisfaction Index, the sixth year in a row the company had either tied or taken the last spot. The dwindling level of customer service comes as Wal-Mart has touted its in-store experience to lure shoppers and counter rival Inc. ‘Getting Worse' Last month, Bloomberg News reported that Wal-Mart was "getting worse" at stocking shelves, according to minutes of an officers' meeting. An executive vice president had been appointed to work on the restocking issue, according to the document.

At the supercenter across the street from Wal-Mart's Bentonville, Arkansas, home office, salespeople on March 14 handed out samples of Chobani yogurt and Clif Bars. Thirteen of 20 registers were manned -- with no lines -- and the shelves were fully stocked. Three days earlier, about 10 people waited in a customer service line at a Wal-Mart in Secaucus, New Jersey, across the Hudson River from New York, the nation's largest city. Twelve of 30 registers were open and the lines were about five deep.

There were empty spaces on shelves large enough for a grown man to lie down, and a woman wandered around vainly seeking a frying pan. Wal-Mart's restocking challenge coincides with slowing sales growth. Same-store sales in the U.S. for the 13 weeks ending April 26 will be little changed, Bill Simon, the company's U.S.

chief executive officer, said in a Feb. 21 earnings call. At the Kenosha, Wisconsin, Wal-Mart where Mary Pat Tifft has worked for nearly a quarter-century, merchandise ready for the sales floor remains on pallets and in steel bins lining the floor of the back room -- an area so full that "no passable aisles" remain, she said. Meanwhile, the front of the store is increasingly barren, Tifft said.

That landscape has worsened over the past several years as workers who leave aren't replaced, she said. "There's a lot of voids out there, a lot of voids," said Tifft, 58, who oversees grocery deliveries and is a member of OUR Walmart, a union-backed group seeking to improve working conditions at the discount chain. "Customers come in, they can't find what they're looking for, and they're leaving." Years ago, supervisors drilled a message into employees' heads: "In the door and to the floor," Tifft said. That mantra now seems impossible to execute.

"There's no manpower in the store to get the merchandise moving," she said. At the Wal-Mart store in Erie, Pennsylvania, 26-year-old meat and dairy stocker Anthony Falletta faces a similar predicament. "The merchandise is in the store, it just can't make the jump from the shelf in the back to the one in the front," said Falletta, who works the second shift. "There's not the people to do it." In both stores, departments have merged, leaving some areas with limited or no staff coverage, they said, and workers rarely have time to finish all their tasks by the end of the day.

In the morning, employees scramble to set out new merchandise, put returns back on shelves and handle customer inquires, they said. "There is definitely some links broken in the chain, and I don't know how long they're going to go on like this," Tifft said. Wal-Mart is entangled in what Ton calls the "vicious cycle" of under-staffing. Too few workers leads to operational problems.

Those problems lead to poor store sales, which lead to lower labor budgets. "It requires a wake-UNNp call at a higher level," she said of the decision to hire more workers. Falletta, the meat and dairy stocker in Erie, said his weekly hours are unpredictable. He would like to work a full 40 hours and sometimes gets only 25.

Falletta and others interviewed for this story said management bonuses are based partly on minimizing store payroll. According to Rochelle Jackson, who works at the jewelry counter at a store in Springfield, Missouri, a supervisor recently explained the number of hours available to schedule employees corresponds to sales performance: The worse the sales number, the fewer hours available. "We're not getting as many sales because there's simply no one to help the customers throughout the stores," said Jackson, 24, who has worked at two Wal-Mart stores since 2009. "I asked, ‘Why can't we have enough hours to make the store work?' They said, ‘It's orders from Home Office,'" she said.

Jackson said her store began cutting hours a year ago, adding that "it hasn't been really bad until this year." Staff shortages at cash registers during peak hours require Jackson and her co-workers on the sales floor to check shoppers out "while we are trying to restock the shelves, help customers and do other assigned projects," she said. The so-called Code 7 to the registers leaves a vacuum across the store's departments, she said. Customers looking for groceries ask salespeople in the shoe department for help because they can't find what they're looking for, Jackson said. In the fall, Tim White, a 36-year-old attorney, tried to buy wall paint at the Wal-Mart near his home in Santee, California.

"You wait 20, 25 minutes for someone to help you, then the person was not trained on mixing paint," White said. "It was like, you have to help them help you."

@Why Walmart ***ks

SO...Wal-Mart: Pro or ***?


What time Saturday morning? No store is going to run a full crew in the wee hours. It is just not busy enough to warrant it.


It doesn't matter what time this is Las Vegas....duh! You don't live here you don't have a clue. Beat it!


I have been to Las Vegas and the Walmart is not busy at 3:00 AM. Been there, done that.

The only thing busy in Vegas in the middle of the night is the casinos. Done that too. So, you beat it.

Beat it, beat it.

No one wants to be defeated. Showin how funky, strong is your fight, it doesn't matter, who's wrong or right, so beat it.


the only "unskilled robot" is you. most of us are students just trying to get through college, so sorry that we all can't be self-entitled princesses like you.


You will not be missed. Wal-Mart won't even notice you're gone.


I love to watch idiots who act like they know it all when they know nothing. Keep walking...the door is that way.Unskilled robot indeed. I wonder where you work, your highness?