Update by user Feb 05, 2018
Consider this: after the initial complaint and comments ... not one word from WALMART.
I am imagining a person in the corporate office thinking: "Reply?
Hmmm. We don't have to!"
Original review posted by user Jan 27, 2018
Walmart business model allows second tier vendors to sell through Walmart On-Line. There is no clear explanation on the site that explains that WALMART holds itself not responsible for assuring those items are returnable.
When I called customer service I was referred to the vendors. After at least five calls to customer service, this was the outcome: One vendor (Fralosha Knitting) simply never answers the phone. Another Vendor (Zeckos) first said I had to send the $28.00 item back for a refund. The UPS shipping cost, $25.00.
When I contacted that vendor a second time, I was told they would send be a label that would cost me $18.00. Below is a letter letter with all the details. I hope to share this frustrating and untenable experience so other will not be drawn in and then disappointed. My take away: Buyer beware.
If you Buy anything on WALMART ON-LINE it is likely not returnable. Here is the letter: Walmart On-Line shoppers beware- Purchased items Un-returnable I thought I would purchase a couple of on-line items from WALMART on-line this Christmas. Item 1: Adaptor, 2-in-one lightening for iPhone 7 plus - cost $12.69 (Order #6181783-256808) When I attempted to use the item, My iPhone 7 buzzed and flashed a message that the adaptor is incompatible with the device. 1.
I called Walmart.com and was told to contact the supplier direct (Fralosha knitting 347-826-0979) 2. I called the company a number of times over a number of days and no one ever answers and there is no way to leave a message. 3. I called Walmart.com and they tried to contact the company and they were unsuccessful.
Asked me to call the supplier the next Monday. 4. Called again - I was told they would “escalate the issue” I should watch email. Received message saying I received 10 cents credit.
5. Called again – I was told they would “escalate the issue” I should watch email. Received message saying I received 10 cents credit. 6.
Called again - I was told they would “escalate the issue” 7. Now I am waiting for the next email probable another 10 cent credit. 8. Determination: Item Un-returnable Item2: Tagine ceramic cookware – cost $27.60 (Order #6041767-755132) Recipient did not want the Christmas gift.
Walmart.com said I had to call the supplier ‘Zeckos.’ The on-line return instructions are very specific about original packaging, no damage, ability to resell item etc. I called the supplier, and said I wanted to return the item and they provided an address. I took the item to UPS and found it would cost me $25.00 to get the item back to the supplier..
Doing the numbers: $27.60 Tagine 2.1 qt. ceramic cookware $18.00 required by vendor for shipping label Determination: Item Un-returnable
Product or Service Mentioned: Walmart Marketplace.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $40.
Preferred solution: I gave the cooker to someone who needed it and I still have the adapter.
Walmart Cons: Lack of corporate accountability, Inability to speak to anyone other than call-center workers, No clearly stated caution to buyers.