I have used the Wal-mart Pharmacy online service to request refills. Twice I have found that logging in to my online account at the Wal-Mart Pharmacy and through my e-mail that the prescriptions were filled.
Twice I have visited the store to pick up said drugs and they did not have them. First time I was told that I must pick up by three more days in e-mail. The prescriptions were filled in the pharmacy, yet were not picked up and went back into stock - order cancelled. This happened two days before my deadline for pick up.
I asked staff why I received e-mail stating I had three more days and they did not know. In store staff told me to contact the online pharmacy. I contacted the online pharmacy by numerous e-mails and they said to resolve it with the in store staff. Just passing the buck back and forth.
The second time I tried to refill online my online account stated it was refilled and again when I visited the store it was not filled.
The staff at the store said they could not get the medicine, yet it appeared online that it was filled on a Thursday and I tried to pick up three days later on Sunday. I now have all my prescriptions filled by Rite Aid.