On April 24th I ordered patio furniture online from Walmart. They proudly explain that someone from Pilot Freight would call within two business days.
We never got a call. But discovered on April 26 and 27 Pilot was reporting to Walmart (and posting on Pilot's service web-site) that they called and "no answer". Wrong, didn't happen. Finally, on May 1, 7 days after the order, I discovered the "no answer" game.
We live 40 miles from Pilot's warehouse, so they only deliver two days a week.... first opportunity is now 10 days after we placed the order. That is 2 days after the open house of our new remodel. Never once did Walmart's process indicate it could take that long.
And nowhere on their "customer service" phone tree or on-line drop downs do they allow a choice to inform them of poor freight process. Walmart wants to play in the Amazon, Lowes, Home Depo world and don't have a clue. Just deliver for pick up at your store, we live 2 miles from one.
They are everywhere--- HELLO. Larry
Product or Service Mentioned: Pilot Freight Services Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.